This (lucky) customer service executive from Tesco may just won a prize for excellent responses to a *very funny* (and considerate) complaint from a customer
A complaint posted to Tesco's Facebook page on August 6 has been shared more than 45,000 times after the supermarket's customer service rep replied in suitably tongue-in-cheek fashion.
Since we are all so often to hear the complaints in distressing tongues from the customers, this considerate and delighted complaint from Wes really made the day for the Tesco social media office because one of the supermarket’s representatives decided to pen a poem in memorial of William the worm.
To which Wes replied:
And it didn't end there. Rob from Tesco replied with this reinterpretation of Wonderwall by Oasis. Seriously
As the conversation went on, Tesco issues Metcalfe a £10 gift card to “cover the cost of the day” and Wes will still continue to buy at Tesco, makes a happy ending for both the brand and the customer.
As their hilarious exchange swept social media, thousands of disgruntled customers asked Tesco to write a tribute for their own grocery disasters. Even though not all get a funny conversation as this one, but the most important thing is that:
Rest in peace, William. Your brave story will be passed ever after as a typical case study for all social media marketer!